Welcome to GTV Nigeria: GRADUATE EXAMINATIONS OFFICER AT BRITISH COUNCIL

The British Council current have openings for the position of an Examinations Officer.

We are the world's leading cultural relations organization and creates opportunities for people in the UK and worldwide to understand each other, to work together and learn from one another. We see this as crucial to building secure, more prosperous and sustainable futures for us all.

We build trust and understanding between different countries and cultures and develop strong international links that are of benefit to people in Britain and the rest of the world.

Job Title: Examinations Officer

Location: Port Harcourt

Reports to: Operations Manager

Pay Band: Country Appointed PB4

Directorate or Region: SSA

Department/Country: Exams, Nigeria

Purpose of Job

To support Examination Services in Nigeria in delivering exams and tests and to maintain them at the highest professional standards as set out in the British Council's EQCA (Examination Quality & Comliance Standards), examinations boards and partner standards.

Accountabilities and Responsibilities:

(including people management and finance)

As Exams Officer, the post holder will be line managed by an Operations Manager or IELTS Administrator in Lagos.
Quality and Compliance: to deliver a high standard of customer service to our schools and their candidates. As measured by our own Exams Quality Standards, Customer Service Standards, and inspection visits from Cambridge International Exams, IELTS and other examination boards as required.
Finance: all British Council standards for managing finances are met with relation to income reconciliations, cash handling, managing purchase orders, managing contracts and procurement.
This role will support delivery of all examinations administered from the Lagos office. This role will ensure that assigned tests are delivered in a timely manner
All administrative procedures are in full compliance with examination boards, partners and EQCA standards.
Reliability: to ensure examinations are delivered securely according to board requirements

Main Duties
Administration of examinations (pre-test):

Overseeing the taking delivery of examinations materials and checking them prior to exams commencing, packing and returning scripts, maintaining logs appropriately.
Answering enquiries about exams.
Assist with recruitment and management of venue staff (invigilators, examiners and inspectors).
Assist with evaluation of new associate schools, agents and other educational institutions.
Assist with searching for and evaluation new venues.
Exam registration procedures including receiving and collating registration forms, entering and retrieving data on exam board registration portals, payments and exams correspondence including dispatch of results.

Exam delivery:

Delivering Examinations on test days which includes:
Delivering speaking tests
Overseeing practical examinations
Supervision of venue staff
Ensuring adherence examination day procedures

Post-Examination administration

Secure and accurate despatch of test answers and materials to the examination board. Maintaining accurate logs of examination paper movements.
Effective delegation of duties when absent on leave or through illness etc.

Venue Staff:

To be part of the recruitment, training and monitoring team for venue staff.
To act as liaison between examiners and the relevant operations managers and trainers.
Venue staff creation, scheduling and payment.
Assist with monitoring and training of invigilators.

Client support:

To assist in planning agent briefing events, and to support agents in the registration and preparing candidates for exams.
To assist Exam/Grant Funded Services (GFS) project managers in delivery of Education/Skills-specific events, including assisting with managing relationships with stakeholders.
To assist with managing administration of exams with professional bodies partners, as necessary.
To assist schools with becoming associate centres, as necessary.

Marketing & Customer Service:

To assist in providing data for marketing action plan and business planning.
Seeking and using customer feedback to improve service delivery.
Finance
To assist with preparation and submission of income reconciliations to agreed timescales.
To record income correctly on the FABS (Finance and Business Support) system and in a timely manner.
To comply with Contract and Procurement standards.
To assist the Regional Sales Manager in appropriate marketing of examinations in Nigeria.
To follow a programme of visits to schools/educational institutions/training providers to build relationships with existing and potential clients to expand the business.
To assist in customer service, delivery of other examinations and other duties as required in this small office, especially in times of staff absences.

Continuing professional development:

To ensure that elective and mandatory training is completed. To contribute to centre and national meetings and working groups.

Key Relationships

Internal: Country Exams Manager, Deputy Country Exams Manager, Examination Officers elsewhere in Nigeria and globally, Customer Service Staff Nigeria, Finance Manager Nigeria, Regional Exams Team, IELTS team, Professional Exams Team, Schools Team
External: Vocational and higher education training providers in Nigeria and the UK. IELTS Regional Team. School Principals, Educational Agents, AISEN, APEN, ELTAN and other professional teaching associations; venue staff, enquirers, candidates

Person Specification
Behaviours

Working together (essential): Establishing a genuinely common goal with others.
Making it happen (essential):
Being Accountable (more demanding)

Assessment stage:

Interview

Creating Shared Purpose (essential):

Shaping the future (essential)
Look for ways in which we can do things better.
Connecting with others (essential): Making regular opportunities to understand others better.

Assessment Stage:

These behaviours will be needed to successfully carry out the role, but will not be assessed for recruitment purposes

Skills and Knowledge (See The Generic Skills Dictionary for details)

Essential:

Developing Business Level 1
- Applies a range of standard analytical techniques to support business development – e.g. pricing tools, revenue tracking, monitoring sales prospects, audience figures or profit margin.

(Analytical skills)

Using Technology Level 1:
Able, with adjustments if necessary, to use office software and British Council systems to do the job and manage documents or processes.
Customer Service Focus.
Strong Organisation Skills.
Teamwork.
Ability to deal with conflict.
English Language proficiency to IELTS band 8.0, CEF C2 in all areas (or equivalent)
Strong Attention to Detail.