TalentBase Recruitment Services - We are recruiting to fill the position below;
Job Title: Customer Support Associate
Location: Lagos
Job Description
- Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.
- Troubleshoot customer issues over the phone or via live chat support tools.
- Handles issues in the best interest of both customer and company.
- Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable, and document interactions through contact tracking.
- Effective client management skills.
- Identify and report patterns in customer complaints.
Desired Qualities
• Effective client management skills.
• Ability to plan, organize and prioritize.
• Problem solving and negotiating skills.
• Highly developed sense of integrity and commitment to customer satisfaction
• Demonstrated passion for excellence with respect to treating and caring for customers.
• Ability to communicate clearly and professionally, both verbally and in writing.
• Has "thick skin" and is able to handle complaints and unpleasant customers.
• Has a pleasant, patient and friendly attitude.
• Strong decision-making and analytical abilities.
• Strong detail orientation and communication/listening skills.
• Possess a strong work ethic and team player mentality.
How To Apply
Interested candidates should;
Application Deadline Date
Not stated
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