Helping business leaders make informed decisions Ashville is a strategy consulting firm. We counsel our clients on their key strategic issues, leveraging our deep industry expertise and using analytical rigor to help them make informed decisions more quickly and solve their toughest and most critical business problems. Founded in Lagos in 2013 by five partners, we now employ more than 100 professionals. We advise and support companies that are leaders in their industries. Companies come to us because they know we offer the knowledge, insight and guidance they need to move forward with confidence.
Our consultants deliver world-class and rigorous analysis, deep knowledge of their industries, and pragmatic solutions to produce practical, high-impact results – quickly. Whether it's a pharmaceutical company evaluating its strategy in the face of an impending revenue “cliff” from loss of patent exclusivity on key products; an airline seeking new revenue sources in a challenging deregulated industry; or a manufacturing outfit repositioning its brands, our clients rely on Ashville to help them meet their toughest challenges, and take advantage of their biggest opportunities. We provide a comprehensive range of capabilities around the globe, including Strategy, Mergers & Acquisitions, Operations and Marketing & Sales.
We have deep expertise and a proven track record in a broad range of industries: Aerospace & Defense, Aviation & Travel, Pharmaceutical & Life Sciences, Business Services, Consumer Products, Energy & Environment, Financial Services, Healthcare Services, Industrials, Media, Entertainment & Technology.
Job Title: Customer Care Representative
Salary: 90,000-100,000
Location: Lagos
Slot: 1
Responsibilities:
- Attend to phone calls from customers and resolve enquiries, queries,
email or other means as directed.
- Receive all incoming emails and distribute to appropriate quarters
- Ensure that the team's objectives are develop and recommend changes to
existing methods and systems to increase the accuracy, efficiency and
responsiveness of the customer service department as a whole.
- Negotiation & Objection Handling
- Resolves customer complaints via phone,
- Receive all walk in customers and direct them to the appropriate
department, ensure they are properly attended to.
- Transfer all incoming call to department concern
- Customer Relationship Management
- Market/Competitor Knowledge
- Will be experienced at dealing with both inbound and warm outbound
calls, emails and social media correspondence.
- Will provide support to prospective clients on enquiries and after
sales services and follow up administration to ensure professionalism in
services.
- Will have the responsibility to market company products or services on
all Social Media pages.
- Good all round administrative and organizational skills.
Qualifications and Requirements:
- HND/BSc in any discipline
- Excellent spoken English with impressive interpersonal skills both
written and verbal
- Excellent customer relations skills
- Must be Computer literate and internet savvy
- Excellent interpersonal and communication skills
- Excellent use of Microsoft office tools are required
- Good Communication and Interpersonal Skills are required
- Must have a passion for people, must be outspoken, have the ability to
work under pressure and must be patient.
- 1-3 years experience
How To Apply
Interested candidates should forward CV to:hr@ashvilleconsulting.com
Application Deadline Date
29th September, 2015.
Our consultants deliver world-class and rigorous analysis, deep knowledge of their industries, and pragmatic solutions to produce practical, high-impact results – quickly. Whether it's a pharmaceutical company evaluating its strategy in the face of an impending revenue “cliff” from loss of patent exclusivity on key products; an airline seeking new revenue sources in a challenging deregulated industry; or a manufacturing outfit repositioning its brands, our clients rely on Ashville to help them meet their toughest challenges, and take advantage of their biggest opportunities. We provide a comprehensive range of capabilities around the globe, including Strategy, Mergers & Acquisitions, Operations and Marketing & Sales.
We have deep expertise and a proven track record in a broad range of industries: Aerospace & Defense, Aviation & Travel, Pharmaceutical & Life Sciences, Business Services, Consumer Products, Energy & Environment, Financial Services, Healthcare Services, Industrials, Media, Entertainment & Technology.
Job Title: Customer Care Representative
Salary: 90,000-100,000
Location: Lagos
Slot: 1
Responsibilities:
- Attend to phone calls from customers and resolve enquiries, queries,
email or other means as directed.
- Receive all incoming emails and distribute to appropriate quarters
- Ensure that the team's objectives are develop and recommend changes to
existing methods and systems to increase the accuracy, efficiency and
responsiveness of the customer service department as a whole.
- Negotiation & Objection Handling
- Resolves customer complaints via phone,
- Receive all walk in customers and direct them to the appropriate
department, ensure they are properly attended to.
- Transfer all incoming call to department concern
- Customer Relationship Management
- Market/Competitor Knowledge
- Will be experienced at dealing with both inbound and warm outbound
calls, emails and social media correspondence.
- Will provide support to prospective clients on enquiries and after
sales services and follow up administration to ensure professionalism in
services.
- Will have the responsibility to market company products or services on
all Social Media pages.
- Good all round administrative and organizational skills.
Qualifications and Requirements:
- HND/BSc in any discipline
- Excellent spoken English with impressive interpersonal skills both
written and verbal
- Excellent customer relations skills
- Must be Computer literate and internet savvy
- Excellent interpersonal and communication skills
- Excellent use of Microsoft office tools are required
- Good Communication and Interpersonal Skills are required
- Must have a passion for people, must be outspoken, have the ability to
work under pressure and must be patient.
- 1-3 years experience
How To Apply
Interested candidates should forward CV to:hr@ashvilleconsulting.com
Application Deadline Date
29th September, 2015.
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