• Provide an efficient and technical proficient personal banking service and support to a portfolio of branch based clients
• Achievement of acquiring, expansion, cost management and customer retention targets
• Provide customers with basic day-to-day services
Accountabilities/KRA:
• Motivate credit applications for facilities according to laid down procedures.
• Selling all products through every opportune interaction moment with customers and prospective clients to meet the sales target in volume and value terms.
• Strategize on marketing the products to beat the other players in the market i.e. competitors.
• Advice customers as well as prospective clients on all banking issues as well as financial matters. Advise management on preferred changes in offering services to customers basing on their feedback.
• Maximising return from existing and new customers on banks product through cross selling offered by other business units.
• Identify major risks affecting clients and to ensure necessary steps are taken to measure, monitor and control these risks.
• Portfolio management to ensure low risk and minimum write offs.
• Prepare facility letters after vetting from credit department within turnaround times.
• Action queries and instructions from clients.
• Explain products and procedures clearly and in a factual manner.
• Collect all necessary mandates forms for new accounts.
• Open accounts according to laid down procedures.
• Attend to renewal and early repayments of investment accounts.
• Portfolio Management- ensure that all records are kept in order and up to date.
• Ability to sell Gold products such as VAF, Home loans and Investment products.
• Ability to work independently with minimum supervision in the branch of domicile.
• Ability to relate amicably with credit dept. to motivate for credit approval within a reasonable time frame. |
Required Skills and Qualifications
• Detail conscious- methodical, accurate, precise and systematic.
• Complete job once started. Concerned about meeting deadlines.
• Emotionally mature- remains calm under pressure avoids outbursts.
• Integrity- does what he/she will do, is reliable and consistent.
• Sociable- puts people at ease, is quick to establish rapport.
• Data rational- is good with data, operates on facts.
• Strong service ethic.
• Service focussed - goes extra mile in ensuring that needs of others are met and surpassing clients expectations.
• Result oriented- ensures tasks result in required output.
• Adhering to our Vision and Values Team player. |
Required Competencies
• Minimum of 2 years banking experience
• Strong relationship management background.
• Experienced in upholding the highest levels of service.
• Experienced in completing credit applications successfully.
• Good knowledge of local market.
• Previous experience within the consumer banking environment as a Customer Consultant or Enquiries Officer is preferable.
Core Competencies:
• Mature & professional demeanour.
• An effective networker at all levels, both inside and outside the bank.
• Ability to identify customers’ requirements for specialist financial/product expertise and advice.
• Articulate in the communication/presentation of financial solutions and factual information to customers.
• Strong communication, negotiation and persuasion skills.
• Independent, socially confident, quick to establish rapport and build credibility with customers.
• Fosters confidence among customers.
• Ability to educate customers.
• Ability to listen and probe customer responses effectively to ensure proper understanding of needs.
• Advanced sales and consulting skills.
• Achievement orientated, embracing and achieving challenging targets.
• Self-motivated and energetic.
• Consistent, honest and trustworthy – demonstrating integrity.
• Ability to remain calm and focused under pressure and during conflict situations.
• Able to have difficult conversations with confidence – declining a pricing/rate concession, effectively communicating a declined loan application to the customer without blaming Credit, etc.
• Ability to function effectively within a team. | |
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