Welcome to GTV Nigeria: UNITED BANK FOR AFRICA CUSTOMER SERVICE OFFICER (OND/HND) RECRUITMENT

United Bank for Africa Plc (UBA), is one of Africa's best and most resilient banking Groups with operations in 19 African countries and offices in three global financial centers: London, Paris and New York.

UBA Graduate trainee programme aims to inspire participants to discover the next stage of their lives after graduation. At UBA Bank, we strongly believe that our people are critical to our success in building a sustainable and dominant business in the countries we operate in across Africa and beyond. UBA goes to great ends to source, attract, recruit, develop and retain the best talents where-ever they may be in the world.

Are you a fresh graduate seeking a rewarding career? UBA is recruiting. Apply immediately to join UBA Bank.

Job Title: Customer Service Officer

Contract Type: Permanent

Location: Lagos Island, Lagos, Nigeria

Education Requirements

• Minimum Educational level- Diploma (OND/HND) in any social science or Art related discipline.

• Professional qualification in contact Centre management, customer service, operations, quality management would be an advantage

Age

27 years

Requirements

Role and Responsibilities

• Handle customer enquiries professionally in line with stated service level agreements with other departments, respond to complaints / enquiries in a timely and courteous manner and demonstrate an effective feedback mechanism in the course of duty

• Log in all queries using Group Response Portal (GRP) or any other CRM application at all times.

• Download and handling of all open calls assigned on GRP.

• Follow CS (Customer Service) policies, processes and procedures in the performance of their duty at all times.

• Escalate unresolved issues to the Team Lead. In the absence of the Team Lead, an immediate

notification to the Head Customer Operation is mandatory.

• Report system problems promptly to the Team Lead. Agent is fully responsible for his/ her operational

tools and he / she is fully responsible for the upkeep of assigned work tools.

• Promote interaction and communication among Divisions to increase effectiveness and

understanding of the Customer service

• Monitor personal call data and use it as a tool for continuous improvement.

How to apply

Interested candidates should;