Arik Air was established in 2006 and since then it as been West Africa bigest airline. Situated at the public hub airport of a world’s leading growing economies, Arik Air predently serves an ever developing route connection of popular cities in Nigeria, Africa, Europe and the US. Arik Air boasts a newest fleet of 28 plan.
As a key of our growing method, we are currently looking for experienced candidates to be part of our team of passionate and dedicated experts in Lagos, Nigeria. In return we will provide an excellent benefits and career development opportunities.
Job Title: Call Center Agent
Location: Lagos
Experience:
Working relationships
Primary objective
To represent Arik Air in conducting inbound and outbound communication with prospects and Customers.
Principal Accountabilities and Responsibilities
Send your application and CV to the email: vacancies@arikair.com
Application Deadline Date
Not stated
As a key of our growing method, we are currently looking for experienced candidates to be part of our team of passionate and dedicated experts in Lagos, Nigeria. In return we will provide an excellent benefits and career development opportunities.
Job Title: Call Center Agent
Location: Lagos
Experience:
Working relationships
- Colleagues in various teams.
- Internal Customers, Supervisors and Call Center Manager.
- External Customers and Passengers
- Statutory bodies like FAAN, NCAA as the case may be.
Primary objective
To represent Arik Air in conducting inbound and outbound communication with prospects and Customers.
Principal Accountabilities and Responsibilities
- Ensure all inbound calls are answered in a courteous and timely manner.
- Determines eligibility by comparing client information to requirements.
- Establishes policies by entering client information, confirming pricing.
- Informs clients by explaining procedures, answering questions, providing information.
- Ensure call targets are met on a daily basis which is shift compliance.
- Using appropriate escalation metrics.
- Update job knowledge by studying new product descriptions, participating in educational opportunities and trainings.
- Accomplishes sales and organizational mission by completing related results as required by the job role.
- Research required information using available resources.
- Manage and resolve customer complaints.
- Complete call logs and produce call reports at the end of the shift for target evaluation.
- Evaluate customer challenges and provide logical lasting solutions.
- Manage customer loyalty by follow–up of Customer calls.
- Manage correspondence and other management tasks.
- A minimum of a Bachelor’s degree in any discipline and post NYSC qualification.
- Good and effective communication skills.
- A good knowledge on the use of Microsoft office applications.
- Ability to work independently with minimal supervision.
- Ability to work innovatively and effectively under pressure.
- A team player with the ability to work coercively with individuals from different cultural and ethnic backgrounds.
- Proactive.
- Attention to detail.
- Ability to speak foreign language is an added advantage
- Service oriented.
- Analytical and logical thinking.
Send your application and CV to the email: vacancies@arikair.com
Application Deadline Date
Not stated
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