| Job Title | Customer Relationship Officer X2 (Research And Digital Media) |
| Job Description | • Participate In The Implementation Of The Back Office And Complains Operational Plans • Adherence To All Defined Operational Guidelines • Participate In The Implementation Of Frontline Empowerment Business Initiatives • Conduct Research On MTN Products/Services In Comparison To Competition • Conduct Research On New And Emerging Technology Within The Digital Space • Development Of Content On The Enterprise Knowledge Management System In Different Formats Graphics, Videos Etc • Constant Review Of The Knowledge Base In Line With Changing Business Requirements • Research On Root Causes Of Top Customer Challenges And Translate Into Knowledge Management Content Development For Frontline And Customer Empowerment • Collaborate With Segment Management To Develop Customised Educational Content For Customer Education • Participate In UAT Of MTN Products And Services • Develop Content For The Self- Service Campaign And Initiatives • Develop Guided Help To Support The Self- Service Adoption On Complex Customer Issues • Project Management • Process Mapping And Documentation • Provide Support To The Frontline On The Use Of Enterprise Knowledge Management System • Conduct Post Implementation Test On MTN Products And Service And Share Outcomes With Relevant Stakeholders For Continuous Product Improvements • Manage The End To End Authoring Process On The Knowledge Management System • Develop Scripts For Content Development |
| Job Condition | • Normal MTNN Working Conditions • May Be Required To Work Extended Hours |
| Experience & Training |
Experience:
4 Years Relevant Work Experience Of Which 2 Years In A Digital Media Related Experience • Adobe CS5&6, CC. Particularly (Photoshop & Fireworks, Flash, After Effect, In-Design, Audition, Illustrator, Adobe Captivate, Premier Pro, 3D Max, Cinema 4D & Maya, Premier Pro Is Critical • Experience In The Use Of Visio For Process Mapping & Documentation • Experience In Content Development
Training:
• Business Activity Modelling • Stakeholder’s Management • Report Writing • Business Intelligence • CRM/Agility • Crisis Management • People & Performance Management • Total Quality Management |
| Minimum Qualification | BSc Apply here |
No comments:
Post a Comment